Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201806506 | Dundee City Council | child services and family support | Some upheld, recommendations | July 2019 |
| 201806576 | Fife Council | child services and family support | Upheld, recommendations | July 2019 |
| 201807078 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201807338 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2019 |
| 201701730 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201706971 | Scottish Prison Service | personal property | Upheld, recommendations | June 2019 |
| 201707234 | East Lothian Health and Social Care Partnership | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | June 2019 |
| 201707447 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, recommendations | June 2019 |
| 201708139 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2019 |
| 201708315 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |