Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002832 Aberdeenshire Council council tax (incl community charge) Some upheld, recommendations October 2011
201002888 Fife NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations October 2011
201002957 Greater Glasgow and Clyde NHS Board - Acute Services Division complaints handling Some upheld, recommendations October 2011
201003602 Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2011
201003620 The City of Edinburgh Council policy/administration Not upheld, no recommendations October 2011
201003746 Education Scotland policy/administration Some upheld, recommendations October 2011
201003839 Highland NHS Board clinical treatment; diagnosis Not upheld, recommendations October 2011
201003905 Scottish Prison Service progression Some upheld, recommendations October 2011
201003984 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, no recommendations October 2011
201004154 A Medical Practice, Forth Valley NHS Board lists Some upheld, recommendations October 2011