Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202304348 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202304800 | Lothian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202305722 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2025 |
| 202307398 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202307773 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | March 2025 |
| 202308046 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202309997 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202310085 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202310183 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2025 |
| 202310446 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2025 |