Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202102766 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |
| 202103225 | Glasgow City Health and Social Care Partnership | Carer's assessments | Upheld, recommendations | November 2023 |
| 202103246 | Western Isles NHS Board | Policy / administration | Upheld, recommendations | November 2023 |
| 202103732 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |
| 202106450 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | November 2023 |
| 202107141 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | November 2023 |
| 202203433 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |
| 202203587 | Lothian NHS Board - Acute Division | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | November 2023 |
| 202205437 | A Medical Practice in the Highland NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2023 |
| 202207719 | Lothian NHS Board - Acute Division | Nurses / nursing care | Upheld, recommendations | November 2023 |