Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304881 Western Isles NHS Board complaints handling Not upheld, no recommendations June 2014
201304980 Scottish Prison Service disciplinary charges - reporting and inquiry Not upheld, no recommendations June 2014
201305083 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Upheld, recommendations June 2014
201305136 Scottish Water disputed cost to repair sewer / drain June 2014
201305146 Scottish Prison Service policy/administration Not upheld, no recommendations June 2014
201305323 Highland NHS Board loss of deceased person's property Upheld, recommendations June 2014
201305352 Scottish Prison Service removal from association/segregation Not upheld, no recommendations June 2014
201305369 Thenue Housing neighbour disputes and anti-social behaviour Not upheld, action taken by body to remedy, no recommendations June 2014
201305540 Scottish Prison Service policy/administration Not upheld, no recommendations June 2014
201305714 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations June 2014