| 201804499 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2019 | 
          
                                                                                        | 201804660 | Clackmannanshire Council | child services and family support | Upheld, recommendations | October 2019 | 
          
                                                                                        | 201804921 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 | 
          
                                                                                        | 201804933 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 | 
          
                                                                                        | 201804986 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2019 | 
          
                                                                                        | 201805015 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 | 
          
                                                                                        | 201807032 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2019 | 
          
                                                                                        | 201807051 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | October 2019 | 
          
                                                                                        | 201807167 | Scottish Prison Service | progression | Upheld, recommendations | October 2019 | 
          
                                                                                        | 201808010 | University of the West of Scotland | academic appeal / exam results / degree classification | Not upheld, no recommendations | October 2019 |