| 201302717           | 
                                                                                        Business Stream           | 
                                                                                        incorrect billing           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        June 2014           | 
              
          
                                                                                        | 201302772           | 
                                                                                        Business Stream           | 
                                                                                        incorrect billing           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        June 2014           | 
              
          
                                                                                        | 201302899           | 
                                                                                        Business Stream           | 
                                                                                        charging method / calculation           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        June 2014           | 
              
          
                                                                                        | 201302929           | 
                                                                                        Business Stream           | 
                                                                                        incorrect billing           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        June 2014           | 
              
          
                                                                                        | 201302988           | 
                                                                                        Lothian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        June 2014           | 
              
          
                                                                                        | 201303029           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        June 2014           | 
              
          
                                                                                        | 201303066           | 
                                                                                        Glasgow City Council           | 
                                                                                        council tax           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        June 2014           | 
              
          
                                                                                        | 201303179           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        June 2014           | 
              
          
                                                                                        | 201303259           | 
                                                                                        A Medical Practice in the Lothian NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        June 2014           | 
              
          
                                                                                        | 201303409           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        appointments/admissions (delay, cancellation, waiting lists)           | 
                                                                                        Upheld, no recommendations           | 
                                                                                        June 2014           |