| 201301030 | A Council | primary school | Not upheld, recommendations | December 2013 | 
          
                                                                                        | 201301228 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | December 2013 | 
          
                                                                                        | 201301246 | Highland NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | December 2013 | 
          
                                                                                        | 201301284 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care |  | December 2013 | 
          
                                                                                        | 201301289 | Aberdeen City Council | complaints handling | Upheld, recommendations | December 2013 | 
          
                                                                                        | 201301469 | A Council | primary school | Upheld, recommendations | December 2013 | 
          
                                                                                        | 201301493 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2013 | 
          
                                                                                        | 201301600 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 | 
          
                                                                                        | 201301663 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 | 
          
                                                                                        | 201301677 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Upheld, recommendations | December 2013 |