Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102524 | Lanarkshire NHS Board | property | Not upheld, no recommendations | March 2012 |
| 201102547 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | March 2012 |
| 201102564 | Scottish Water | interruption to supply - unplanned | Upheld, recommendations | March 2012 |
| 201102660 | A Medical Practice, Fife NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | March 2012 |
| 201102675 | Crown Office and Procurator Fiscal Service | policy/administration | Some upheld, action taken by body to remedy, no recommendations | March 2012 |
| 201102686 | Scottish Borders Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2012 |
| 201102709 | East Lothian Council | finance - tenancy charges | Not upheld, no recommendations | March 2012 |
| 201102774 | Lothian NHS Board | policy/administration | Upheld, action taken by body to remedy, no recommendations | March 2012 |
| 201102838 | Argyll and Bute Council | policy/administration | Not upheld, no recommendations | March 2012 |
| 201102844 | Scottish Water | charging method / calculation | Not upheld, no recommendations | March 2012 |