Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201801303 Borders NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020
201801784 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations November 2020
201803472 Fife Council planning \ handling of application (complaints by opponents) Some upheld, recommendations November 2020
201803542 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2020
201803596 The Robert Gordon University special needs - assessment and provision Some upheld, no recommendations November 2020
201806100 Scottish Environment Protection Agency policy / administration Not upheld, no recommendations November 2020
201806450 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201807397 North Ayrshire Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, no recommendations November 2020
201808488 Business Stream incorrect billing Not upheld, no recommendations November 2020
201808747 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2020