Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201105083 | Scottish Water | damage caused / compensation | Some upheld, action taken by body to remedy, no recommendations | December 2012 |
| 201105187 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201105283 | Business Stream Ltd | charging method / calculation | Some upheld, recommendations | December 2012 |
| 201105489 | University of Aberdeen | policy/administration | Some upheld, no recommendations | December 2012 |
| 201200034 | Fife Council | primary school | Not upheld, no recommendations | December 2012 |
| 201200120 | Scottish Water | complaints handling | Not upheld, no recommendations | December 2012 |
| 201200139 | Stirling Council | complaints handling | Some upheld, action taken by body to remedy, recommendations | December 2012 |
| 201200145 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201200160 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2012 |
| 201200240 | A Medical Practice in the Ayrshire and Arran NHS Board area | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | December 2012 |