Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200934 Scottish Prison Service policy/administration Not upheld, no recommendations October 2012
201200971 The City of Edinburgh Council policy/administration Not upheld, action taken by body to remedy, no recommendations October 2012
201201004 Scottish Prison Service progression Not upheld, no recommendations October 2012
201201036 Atrium Homes repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations October 2012
201201083 Cairn Housing Association Ltd repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations October 2012
201201252 Scottish Prison Service complaints handling Not upheld, no recommendations October 2012
201201411 Scottish Prison Service clothing Not upheld, action taken by body to remedy, no recommendations October 2012
201201421 Scottish Prison Service regime and operation of prison Not upheld, no recommendations October 2012
201105352 A Medical Practice in the Borders NHS Board area appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations October 2012
201003315 Greater Glasgow and Clyde NHS Board policy/administration; complaints handling Upheld, recommendations September 2012