Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102523 Tayside NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations September 2012
201102588 West Lothian Council building warrants: certificates of completion/habitation Not upheld, no recommendations September 2012
201102605 Greater Glasgow and Clyde NHS Board nurses / nursing care Not upheld, action taken by body to remedy, no recommendations September 2012
201102824 Fyne Homes terminations Not upheld, no recommendations September 2012
201102859 North Lanarkshire Council complaints handling Some upheld, recommendations September 2012
201102909 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2012
201103035 East Dunbartonshire Council policy/administration Some upheld, recommendations September 2012
201103075 West Lothian Council repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations September 2012
201103118 Scottish Prison Service personal property Upheld, recommendations September 2012
201103179 Ayrshire and Arran NHS Board clinical treatment / diagnosis; record-keeping Some upheld, recommendations September 2012