Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103632 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Some upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201103657 | Fife Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | September 2012 |
| 201103664 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2012 |
| 201103712 | Business Stream Ltd | incorrect billing | Not upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201103743 | The Highland Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | September 2012 |
| 201103773 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |
| 201103787 | Rural Stirling Housing Association Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, recommendations | September 2012 |
| 201103824 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 |
| 201103887 | Forth Valley NHS Board | policy/administration | Not upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201103924 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2012 |