Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608275 | The City of Edinburgh Council | repairs and maintenance | Upheld, recommendations | December 2017 |
| 201608305 | University of Glasgow | policy/administration | Not upheld, no recommendations | December 2017 |
| 201608319 | Heriot-Watt University | complaints handling | Upheld, recommendations | December 2017 |
| 201608438 | Business Stream | incorrect billing | Resolved, no recommendations | December 2017 |
| 201608609 | Thistle Housing Association Ltd | policy/administration | Some upheld, no recommendations | December 2017 |
| 201608745 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | December 2017 |
| 201608873 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201609373 | Aberdeen City Council | repairs and maintenance | Not upheld, no recommendations | December 2017 |
| 201609400 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |
| 201609426 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |