Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202596 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2013 |
| 201202606 | Scottish Water | complaints handling | No decision reached | June 2013 |
| 201202611 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2013 |
| 201202663 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2013 |
| 201202677 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2013 |
| 201202914 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201203053 | Scottish Borders Council | handling of application (complaints by applicants) | Not upheld, no recommendations | June 2013 |
| 201203096 | Tayside NHS Board | clinical treatment / diagnosis | No decision reached | June 2013 |
| 201203100 | Business Stream | incorrect billing | Some upheld, recommendations | June 2013 |
| 201203319 | Business Stream | meter reading | Some upheld, recommendations | June 2013 |