Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203652 | East Lothian Council | repairs and maintenance | Not upheld, no recommendations | April 2013 |
| 201203730 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2013 |
| 201203824 | Scottish Prison Service | personal property | Not upheld, no recommendations | April 2013 |
| 201203841 | Scottish Prison Service | personal property | Not upheld, no recommendations | April 2013 |
| 201203871 | Scottish Ambulance Service | complaints handling | Some upheld, recommendations | April 2013 |
| 201204154 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | April 2013 |
| 201204481 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | lists | Upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201204499 | The City of Edinburgh Council | parking | Not upheld, no recommendations | April 2013 |
| 201003813 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2013 |
| 201004490 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |