Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201809644 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Some upheld, recommendations | July 2020 |
| 201809966 | Fife NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2020 |
| 201809975 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2020 |
| 201810039 | Fife NHS Board | complaints handling | Not upheld, no recommendations | July 2020 |
| 201810094 | Clear Business Water | incorrect billing | Some upheld, no recommendations | July 2020 |
| 201810096 | Scottish Prison Service | accuracy of prisoner record | Upheld, recommendations | July 2020 |
| 201810121 | Aberdeenshire Council | primary school | Some upheld, recommendations | July 2020 |
| 201810154 | Tayside NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | July 2020 |
| 201810159 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201810592 | Dumfries and Galloway NHS Board | continuing care | Not upheld, no recommendations | July 2020 |