Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201605471 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201605478 | Western Isles NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | October 2017 |
| 201605828 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | October 2017 |
| 201606203 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2017 |
| 201606218 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2017 |
| 201606290 | Caledonia Housing Association | policy/administration | Not upheld, no recommendations | October 2017 |
| 201606368 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201606534 | Glasgow City Council | handling of application (complaints by opponents) | Some upheld, recommendations | October 2017 |
| 201606782 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | October 2017 |
| 201606885 | Queen Margaret University | complaints handling | Not upheld, no recommendations | October 2017 |