Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607679 | The Moray Council | primary school | Some upheld, recommendations | October 2017 |
| 201607681 | Dumfries and Galloway Council | complaints handling (including appeals procedures) | Upheld, no recommendations | October 2017 |
| 201607740 | South Ayrshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2017 |
| 201607821 | Scottish Water | policy/administration | Some upheld, recommendations | October 2017 |
| 201607831 | Scottish Qualifications Authority | complaints handling | Not upheld, no recommendations | October 2017 |
| 201607870 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201608076 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201608133 | Orkney Islands Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | October 2017 |
| 201608251 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201608569 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2017 |