Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608586 | A Medical Practice in the Grampian NHS Board area | lists (incl difficulty registering and removal from lists) | Upheld, recommendations | October 2017 |
| 201608767 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201608769 | Perth and Kinross Council | repairs and maintenance | Not upheld, no recommendations | October 2017 |
| 201608798 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2017 |
| 201608871 | Argyll and Bute Council | animals/abattoirs/kennels/dog wardens | Upheld, recommendations | October 2017 |
| 201608895 | West Lothian Council | sales and leases of property including excambions | Not upheld, no recommendations | October 2017 |
| 201608915 | Scottish Canals | complaints handling | Not upheld, no recommendations | October 2017 |
| 201609013 | An Opticians in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201609029 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2017 |
| 201609108 | A Medical Practice in the Tayside NHS Board area | policy / administration | Some upheld, recommendations | October 2017 |