Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201609114 | NHS 24 | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | October 2017 |
| 201609166 | City Of Glasgow College | policy/administration | Upheld, recommendations | October 2017 |
| 201609177 | Dundee City Council | repairs and maintenance | Upheld, recommendations | October 2017 |
| 201609187 | Scottish Court and Tribunal Service | policy/administration | Upheld, recommendations | October 2017 |
| 201609629 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | October 2017 |
| 201609654 | Aberdeenshire Council | policy/administration | Some upheld, recommendations | October 2017 |
| 201700036 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201700308 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201700499 | South Lanarkshire Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | October 2017 |
| 201700687 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |