Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600783 | Perth and Kinross Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | September 2017 |
| 201601007 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | September 2017 |
| 201601020 | Thames Water (Commercial Services) Ltd | charging method / calculation | Not upheld, no recommendations | September 2017 |
| 201601339 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |
| 201601598 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201601601 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2017 |
| 201601989 | Glasgow City Council | noise pollution | Not upheld, no recommendations | September 2017 |
| 201602354 | Lothian NHS Board - Acute Division | nurses / nursing care | Some upheld, recommendations | September 2017 |
| 201602744 | East Lothian Council | improvements and renovation | Some upheld, recommendations | September 2017 |
| 201602843 | The Highland Council | policy/administration | Not upheld, no recommendations | September 2017 |