Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602007 | Fife Council | policy/administration | Some upheld, recommendations | August 2017 |
| 201602065 | University of Glasgow | academic appeal/exam results/degree classification | Some upheld, recommendations | August 2017 |
| 201602184 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | August 2017 |
| 201602506 | Heriot-Watt University | complaints handling | Upheld, recommendations | August 2017 |
| 201602890 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2017 |
| 201602909 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | August 2017 |
| 201603021 | The Highland Council | improvements and renovation | Upheld, recommendations | August 2017 |
| 201603128 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | August 2017 |
| 201603361 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Not upheld, no recommendations | August 2017 |
| 201603545 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | August 2017 |