Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608651 | Business Stream | incorrect billing | Resolved, no recommendations | August 2017 |
| 201608723 | Scottish Court and Tribunal Service | handling of application | Upheld, recommendations | August 2017 |
| 201507793 | Aberdeenshire Council | unauthorised developments: enforcement action/stop and discontinuation notices | Some upheld, recommendations | July 2017 |
| 201507806 | Dumfries and Galloway Council | secondary school | Not upheld, recommendations | July 2017 |
| 201508261 | The City of Edinburgh Council | statutory notices | Some upheld, no recommendations | July 2017 |
| 201508314 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | July 2017 |
| 201508330 | Heriot-Watt University | policy/administration | Some upheld, recommendations | July 2017 |
| 201508400 | South Lanarkshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | July 2017 |
| 201508681 | Glasgow City Council | cleansing/public conveniences/streets and stairs | Upheld, recommendations | July 2017 |
| 201600065 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | July 2017 |