Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201605584 | Glasgow City Council | cleansing/public conveniences/streets and stairs | Upheld, no recommendations | July 2017 |
| 201606874 | Business Stream | charging method / calculation | Resolved, no recommendations | July 2017 |
| 201607325 | West Dunbartonshire Council | unauthorised developments: enforcement action/stop and discontinuation notices | Some upheld, recommendations | July 2017 |
| 201607462 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | July 2017 |
| 201507618 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2017 |
| 201507663 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2017 |
| 201507720 | Glasgow City Council | unauthorised developments: enforcement action/stop and discontinuation notices | Some upheld, recommendations | June 2017 |
| 201507892 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2017 |
| 201507934 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2017 |
| 201507980 | A Medical Practice in the Lothian NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, recommendations | June 2017 |