Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602110 | Queens Cross Housing Association Ltd | repairs and maintenance | Not upheld, recommendations | June 2017 |
| 201602142 | New College Lanarkshire | anti-social behaviour | Not upheld, no recommendations | June 2017 |
| 201602776 | West Lothian Council | repairs and maintenance | Resolved, no recommendations | June 2017 |
| 201603071 | Forth Valley NHS Board | nurses / nursing care | Upheld, recommendations | June 2017 |
| 201603112 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201603221 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | June 2017 |
| 201603926 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | June 2017 |
| 201603954 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2017 |
| 201604171 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2017 |
| 201604354 | Glasgow Caledonian University | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | June 2017 |