| 201205165           | 
                                                                                        Business Stream           | 
                                                                                        charging method / calculation           | 
                                                                                        Upheld, recommendations           | 
                                                                                        November 2013           | 
              
          
                                                                                        | 201205268           | 
                                                                                        A Medical Practice in the Lothian NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        November 2013           | 
              
          
                                                                                        | 201300081           | 
                                                                                        A Dentist in the Greater Glasgow and Clyde NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                                   | 
                                                                                        November 2013           | 
              
          
                                                                                        | 201300199           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        November 2013           | 
              
          
                                                                                        | 201300252           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                                   | 
                                                                                        November 2013           | 
              
          
                                                                                        | 201300337           | 
                                                                                        Argyll and Bute Council           | 
                                                                                        traffic regulation and management           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2013           | 
              
          
                                                                                        | 201300382           | 
                                                                                        Business Stream           | 
                                                                                        incorrect billing           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2013           | 
              
          
                                                                                        | 201300401           | 
                                                                                        A Medical Practice in the Lothian NHS Board area           | 
                                                                                        lists           | 
                                                                                        Upheld, recommendations           | 
                                                                                        November 2013           | 
              
          
                                                                                        | 201300417           | 
                                                                                        South Ayrshire Council           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        November 2013           | 
              
          
                                                                                        | 201300504           | 
                                                                                        The Moray Council           | 
                                                                                        local housing allowance and council tax benefit           | 
                                                                                        Upheld, recommendations           | 
                                                                                        November 2013           |