| 201204612 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 | 
          
                                                                                        | 201205373 | Dumfries and Galloway Council | complaints handling | Some upheld, recommendations | January 2014 | 
          
                                                                                        | 201300100 | Business Stream | charging method / calculation | Some upheld, recommendations | January 2014 | 
          
                                                                                        | 201300143 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2014 | 
          
                                                                                        | 201300466 | Renfrewshire Council | rent and/or service charges | Some upheld, recommendations | January 2014 | 
          
                                                                                        | 201300467 | Albyn Housing Society Ltd | repairs and maintenance | Some upheld, recommendations | January 2014 | 
          
                                                                                        | 201300493 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 | 
          
                                                                                        | 201300497 | Stirling Council | complaints handling | Some upheld, no recommendations | January 2014 | 
          
                                                                                        | 201300574 | Business Stream | policy/administration | Some upheld, recommendations | January 2014 | 
          
                                                                                        | 201300585 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Some upheld, no recommendations | January 2014 |