Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202996 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, action taken by body to remedy, no recommendations | March 2013 |
| 201203092 | Business Stream | incorrect billing | Some upheld, recommendations | March 2013 |
| 201203095 | Scottish Ambulance Service | failure to send ambulance/delay in sending ambulance | Not upheld, action taken by body to remedy, no recommendations | March 2013 |
| 201203132 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, action taken by body to remedy, no recommendations | March 2013 |
| 201203152 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | March 2013 |
| 201203175 | West Dunbartonshire Council | policy/administration | Not upheld, no recommendations | March 2013 |
| 201203296 | Scottish Prison Service | visits | Some upheld, recommendations | March 2013 |
| 201203437 | Dundee City Council | policy/administration | Not upheld, no recommendations | March 2013 |
| 201203582 | Scottish Ambulance Service | admission, discharge and transfer procedures | Not upheld, action taken by body to remedy, no recommendations | March 2013 |
| 201100551 | Aberdeenshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | February 2013 |