Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202296 | The City of Edinburgh Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | February 2013 |
| 201202313 | NHS National Services Scotland | communication; staff attitude; dignity; confidentiality | Some upheld, action taken by body to remedy, no recommendations | February 2013 |
| 201202342 | Highland NHS Board | clinical treatment; diagnosis | Not upheld, recommendations | February 2013 |
| 201202343 | Lanarkshire NHS Board | communication; staff attitude; dignity; confidentiality | Not upheld, action taken by body to remedy, no recommendations | February 2013 |
| 201202544 | A Medical Practice in the Highland NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | February 2013 |
| 201202728 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | February 2013 |
| 201202733 | Business Stream Ltd | meter reading | Some upheld, action taken by body to remedy, no recommendations | February 2013 |
| 201202768 | The City of Edinburgh Council | planning; policy/administration | Not upheld, no recommendations | February 2013 |
| 201202867 | Tayside NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | February 2013 |
| 201203000 | NHS 24 | clinical treatment; diagnosis | No decision reached | February 2013 |