Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202525 | Scottish Prison Service | money | Not upheld, no recommendations | January 2013 |
| 201202534 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | January 2013 |
| 201202547 | North Lanarkshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | January 2013 |
| 201202593 | A Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2013 |
| 201202618 | Scottish Prison Service | progression | Not upheld, no recommendations | January 2013 |
| 201202641 | Scottish Prison Service | personal property | Not upheld, no recommendations | January 2013 |
| 201202830 | Scottish Prison Service | complaints handling | No decision reached | January 2013 |
| 201202896 | Grampian NHS Board | complaints handling | Upheld, action taken by body to remedy, recommendations | January 2013 |
| 201202916 | Scottish Prison Service | recreation | Not upheld, no recommendations | January 2013 |
| 201002513 | Crown Office and Procurator Fiscal Service | policy/administration | Not upheld, no recommendations | December 2012 |