Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003747 | Falkirk Council | finance - housing benefit and council tax benefit | Some upheld, recommendations | December 2012 |
| 201004025 | Glasgow City Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | December 2012 |
| 201005291 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, recommendations | December 2012 |
| 201101084 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2012 |
| 201101164 | A Medical Practice, Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201102124 | Glasgow City Council | secondary school | Not upheld, action taken by body to remedy, no recommendations | December 2012 |
| 201102253 | Angus Council | capital works, renovation, central heating, double glazing, etc | No decision reached | December 2012 |
| 201102340 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2012 |
| 201102519 | Public Standards Commissioner | complaints handling | Not upheld, no recommendations | December 2012 |
| 201102836 | University of Edinburgh | teaching and supervision | Not upheld, no recommendations | December 2012 |