Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202112 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | March 2013 |
| 201202173 | Lanarkshire NHS Board | policy/administration | Some upheld, recommendations | March 2013 |
| 201202244 | Blackwood | complaints handling | Some upheld, recommendations | March 2013 |
| 201202252 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201202300 | Glasgow City Council | handling of application (complaints by opponents) | Some upheld, recommendations | March 2013 |
| 201202316 | Business Stream | charging method / calculation | Some upheld, action taken by body to remedy, no recommendations | March 2013 |
| 201202651 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201202797 | The State Hospital Board for Scotland | appliances, equipment and premises | Not upheld, no recommendations | March 2013 |
| 201202847 | A Dentist in the Lanarkshire NHS Board area | clinical treatment/diagnosis | Upheld, recommendations | March 2013 |
| 201202962 | Office of the Accountant in Bankruptcy | policy/administration | Some upheld, recommendations | March 2013 |