Easter closure 

Our office will be closed Friday 3 April to Monday 6 April for the Easter break.

You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201976 University of St Andrews plagiarism and intellectual property Not upheld, recommendations January 2013
201202013 Scottish Water damage caused / compensation Not upheld, no recommendations January 2013
201202015 Business Stream Ltd policy/administration Not upheld, no recommendations January 2013
201202149 Argyll Community Housing Association estate management Not upheld, no recommendations January 2013
201202175 A Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, action taken by body to remedy, no recommendations January 2013
201202220 The Highland Council traffic regulation and management Some upheld, action taken by body to remedy, recommendations January 2013
201202262 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations January 2013
201202272 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations January 2013
201202444 An Optician in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201202470 Lanarkshire NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations January 2013