Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201405071 | Dumfries and Galloway Council | primary school | Upheld, no recommendations | May 2015 |
| 201405151 | Audit Scotland | communication, staff attitude and confidentiality | Upheld, recommendations | May 2015 |
| 201405163 | Renfrewshire Council | repairs and maintenance | Upheld, recommendations | May 2015 |
| 201405219 | South Ayrshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2015 |
| 201405223 | Scottish Prison Service | removal from association/segregation | Upheld, recommendations | May 2015 |
| 201405308 | Office of the Public Guardian (Scotland) | complaints handling | Not upheld, no recommendations | May 2015 |
| 201405491 | The Highland Council | land and property | Not upheld, no recommendations | May 2015 |
| 201405550 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | May 2015 |
| 201405577 | Crown Office and Procurator Fiscal Service | complaints handling | Not upheld, no recommendations | May 2015 |
| 201405581 | Business Stream | policy/administration | Some upheld, recommendations | May 2015 |