| 201101064           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Not upheld, action taken by body to remedy, recommendations           | 
                                                                                        February 2013           | 
              
          
                                                                                        | 201101706           | 
                                                                                        Aberdeen City Council           | 
                                                                                        applications; allocations; transfers and exchanges           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2013           | 
              
          
                                                                                        | 201103715           | 
                                                                                        Business Stream Ltd           | 
                                                                                        charging method / calculation           | 
                                                                                        Upheld, recommendations           | 
                                                                                        February 2013           | 
              
          
                                                                                        | 201103889           | 
                                                                                        Lothian NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        February 2013           | 
              
          
                                                                                        | 201103900           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        February 2013           | 
              
          
                                                                                        | 201104079           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2013           | 
              
          
                                                                                        | 201104142           | 
                                                                                        Business Stream Ltd           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        February 2013           | 
              
          
                                                                                        | 201104444           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        February 2013           | 
              
          
                                                                                        | 201104449           | 
                                                                                        Lothian NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        February 2013           | 
              
          
                                                                                        | 201104552           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2013           |