| 201802802           | 
                                                                                        A Medical Practice in the Grampian NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201802881           | 
                                                                                        Clear Business Water           | 
                                                                                        incorrect billing           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201802999           | 
                                                                                        An NHS Board           | 
                                                                                        appointments / admissions (delay / cancellation / waiting lists)           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201803102           | 
                                                                                        Forth Valley NHS Board           | 
                                                                                        nurses / nursing care           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201803175           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        admission / discharge / transfer procedures           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201803663           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201803829           | 
                                                                                        Borders NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201804281           | 
                                                                                        A Medical Practice in an NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201804659           | 
                                                                                        A Dentist in the Grampian NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201804942           | 
                                                                                        Inverclyde Council           | 
                                                                                        parking           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2019           |