Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202464 | Scottish Borders Council | policy/administration | Some upheld, no recommendations | September 2013 |
| 201202561 | Care Inspectorate | regulation of care | Some upheld, recommendations | September 2013 |
| 201202656 | Fife Council | repairs and maintenance | Upheld, recommendations | September 2013 |
| 201202717 | Business Stream | charging method / calculation | Not upheld, no recommendations | September 2013 |
| 201202737 | An Optician in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201202822 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 |
| 201202845 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2013 |
| 201202858 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | September 2013 |
| 201202881 | Business Stream | meter reading | Upheld, recommendations | September 2013 |
| 201203006 | Orkney NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 |