Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202606 Scottish Water complaints handling No decision reached June 2013
201202611 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2013
201202663 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Upheld, recommendations June 2013
201202677 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations June 2013
201202914 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2013
201203053 Scottish Borders Council handling of application (complaints by applicants) Not upheld, no recommendations June 2013
201203096 Tayside NHS Board clinical treatment / diagnosis No decision reached June 2013
201203100 Business Stream incorrect billing Some upheld, recommendations June 2013
201203319 Business Stream meter reading Some upheld, recommendations June 2013
201203348 Scottish Prison Service staff treatment Upheld, recommendations June 2013