Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202680 | Hebridean Housing Partnership Ltd | complaints handling | Not upheld, no recommendations | May 2013 |
| 201202714 | Prospect Community Housing | repairs and maintenance | No decision reached | May 2013 |
| 201202879 | Business Stream | charging method / calculation | Not upheld, no recommendations | May 2013 |
| 201202915 | Greater Glasgow and Clyde NHS Board | policy/administration | Upheld, recommendations | May 2013 |
| 201203022 | South Lanarkshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, no recommendations | May 2013 |
| 201203038 | North Lanarkshire Council | parks, outdoor centres and facilities | Some upheld, recommendations | May 2013 |
| 201203049 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201203099 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201203108 | Scottish Prison Service | access to laptop | Not upheld, no recommendations | May 2013 |
| 201203117 | University of Aberdeen | academic appeal/exam results/degree classification | Not upheld, no recommendations | May 2013 |