Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201906312 A Medical Practice in the Aryshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2020
201907297 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201909121 A Medical Practice in the Aryshire and Arran NHS Board area clinical treatment / diagnosis Upheld, recommendations October 2020
202000080 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations October 2020
201707686 Scottish Prison Service complaints handling Upheld, recommendations September 2020
201800698 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2020
201801437 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201802816 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201802848 North Ayrshire Health and Social Care Partnership policy / administration Not upheld, no recommendations September 2020
201803262 Inverclyde Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations September 2020