Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201908741 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations July 2020
201909131 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2020
201909348 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201909985 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2020
201706064 Stirling Council unauthorised developments: enforcement action/stop and discontinuation notices Upheld, recommendations June 2020
201800176 Angus Housing Association Ltd estate management / open spaces / environment work Some upheld, recommendations June 2020
201800445 Glasgow City Health and Social Care Partnership complaints handling Upheld, recommendations June 2020
201801934 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations June 2020
201803620 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201803709 Lanarkshire NHS Board admission / discharge / transfer procedures Not upheld, no recommendations June 2020