Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805833 | North Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2020 |
| 201805856 | A Medical Practice in the Lothian NHS Board area | policy / administration | Not upheld, no recommendations | March 2020 |
| 201805983 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2020 |
| 201806224 | Heriot-Watt University | policy / administration | Upheld, recommendations | March 2020 |
| 201806236 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201806328 | Western Isles NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |
| 201806337 | Scottish Prison Service | visits | Not upheld, no recommendations | March 2020 |
| 201806513 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2020 |
| 201806670 | The Water Industry Commission for Scotland | complaints handling | Upheld, recommendations | March 2020 |
| 201806790 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2020 |