Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300094 | Aberdeenshire Council | handling of application (complaints by applicants) | Not upheld, no recommendations | December 2013 |
| 201300103 | Scottish Prison Service | clothing | Not upheld, recommendations | December 2013 |
| 201300114 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2013 |
| 201300155 | Lothian NHS Board | complaints handling | Not upheld, recommendations | December 2013 |
| 201300160 | Business Stream | charging method / calculation | Upheld, recommendations | December 2013 |
| 201300186 | The City of Edinburgh Council | council tax | Not upheld, no recommendations | December 2013 |
| 201300193 | Argyll and Bute Council | housing statutory repair notices | Some upheld, recommendations | December 2013 |
| 201300219 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201300251 | Aberdeen City Council | repairs and maintenance | Upheld, recommendations | December 2013 |
| 201300258 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | December 2013 |