Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200467 | East Renfrewshire Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2013 |
| 201200560 | Aberdeenshire Council | policy/administration | Not upheld, no recommendations | March 2013 |
| 201200562 | Business Stream | meter reading | Upheld, action taken by body to remedy, recommendations | March 2013 |
| 201200643 | Scottish Borders Council | policy/administration | Some upheld, recommendations | March 2013 |
| 201200662 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201200690 | Business Stream | charging method / calculation | Not upheld, no recommendations | March 2013 |
| 201200871 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201200987 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |
| 201201028 | A Medical Practice in the Lanarkshire NHS Board area | appointments/admissions (delay, cancellation, waiting lists) | Some upheld, recommendations | March 2013 |
| 201201233 | Lanarkshire NHS Board | treatment waiting times | Upheld, recommendations | March 2013 |