Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201401184 Scottish Prison Service complaints handling Upheld, recommendations November 2014
201401348 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014
201401364 West College Scotland communication/ staff attitude/dignity/confidentiality Some upheld, action taken by body to remedy, recommendations November 2014
201401555 Glasgow City Council parks, outdoor centres and facilities Upheld, recommendations November 2014
201401593 Perth and Kinross Council complaints handling Upheld, recommendations November 2014
201401677 Glasgow City Council public health & civic government acts - nuisances/problems in/around buildings Upheld, recommendations November 2014
201401842 Children's Hearings Scotland complaints handling Not upheld, no recommendations November 2014
201401984 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations November 2014
201401999 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014
201402013 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014