Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406917 | The City of Edinburgh Council | rent and/or service charges | Not upheld, no recommendations | August 2015 |
| 201407178 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2015 |
| 201407197 | Aberdeen City Council | burial grounds/crematoria | Not upheld, no recommendations | August 2015 |
| 201407208 | The Highland Council | complaints handling | Upheld, recommendations | August 2015 |
| 201407336 | Dundee City Council | rent and/or service charges | Not upheld, no recommendations | August 2015 |
| 201407345 | East Renfrewshire Council | policy/administration | Not upheld, no recommendations | August 2015 |
| 201407377 | West Lothian Council | policy/administration | Upheld, recommendations | August 2015 |
| 201407445 | Business Stream | incorrect billing | Not upheld, recommendations | August 2015 |
| 201407618 | Care Inspectorate | regulation of care | Not upheld, no recommendations | August 2015 |
| 201407668 | Scottish Prison Service | complaints handling | Upheld, recommendations | August 2015 |