Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407699 | Scottish Prison Service | complaints handling | Upheld, no recommendations | August 2015 |
| 201407897 | Angus Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | August 2015 |
| 201407898 | Angus Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | August 2015 |
| 201500028 | East Kilbride and District Housing Association Ltd | communication staff attitude dignity and confidentiality | Upheld, no recommendations | August 2015 |
| 201500074 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | August 2015 |
| 201500080 | North Ayrshire Council | policy/administration | Not upheld, no recommendations | August 2015 |
| 201500081 | North Ayrshire Council | policy/administration | Some upheld, recommendations | August 2015 |
| 201204983 | Dumfries and Galloway NHS Board | policy / administration | Some upheld, recommendations | July 2015 |
| 201302420 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |
| 201303704 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2015 |