Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200527 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201200619 A Medical Practice in the Ayrshire and Arran NHS Board area lists Upheld, recommendations October 2012
201200636 Scottish Prison Service accommodation (including cell amenities and location) Not upheld, no recommendations October 2012
201200680 Scottish Prison Service progression Not upheld, no recommendations October 2012
201200711 Business Stream Ltd debt recovery / payment fees Some upheld, action taken by body to remedy, recommendations October 2012
201200729 Scottish Prison Service policy/administration Not upheld, no recommendations October 2012
201200770 Crown Office and Procurator Fiscal Service complaints handling Upheld, action taken by body to remedy, no recommendations October 2012
201200829 Scottish Prison Service complaints handling Some upheld, action taken by body to remedy, no recommendations October 2012
201200831 Scottish Prison Service education Not upheld, no recommendations October 2012
201200899 Glasgow Housing Association Ltd neighbour problems Not upheld, no recommendations October 2012